Privacy Policy

1. About This Policy

Amazing Shade P/L ("Amazing Shade", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or contact us for a quote or service.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Name
• Phone number
• Email address
• Residential or business address / suburb
• Details about your shade or awning enquiry
• Any other information you voluntarily provide to us

3. How We Collect Information

We collect personal information directly from you when you:

• Submit a quote request or contact form on our website
• Call or email us directly
• Arrange a free measure and quote appointment
• Enter into a contract with us for supply or installation

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide you with a quote
• Schedule and carry out installation and service appointments
• Process payments and manage our business relationship with you
• Send follow-up communications relating to your quote or project
• Improve our products and services
• Comply with our legal obligations

We will not use your personal information for direct marketing purposes without your consent, and you may opt out at any time by contacting us.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our staff and contractors who need it to deliver services to you
• Our accounting and invoicing software (Xero) for billing purposes
• Service providers who assist us in operating our business, subject to confidentiality obligations
• Government or regulatory bodies where required by law

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our systems use industry-standard security practices. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies & Website Analytics

Our website uses Google Analytics and Google Tag Manager to collect anonymous data about how visitors use our site (e.g. pages visited, time on site). This information is aggregated and does not identify you personally. We also use Google Ads conversion tracking and Meta (Facebook) Pixel to measure the effectiveness of our advertising. You can disable cookies in your browser settings.

8. Access & Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate or out-of-date information. To make a request, please contact us using the details below.

9. Complaints

If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.